Eurostar and Southeastern: All St Pancras trains cancelled after Thames tunnels flood - how to get a refund

Watch more of our videos on ShotsTV.com 
and on Freeview 262 or Freely 565
Visit Shots! now
Flooding in River Thames rail tunnels has meant the cancellation of Eurostar and Southeastern services to St Pancras.

All Eurostar and Southeastern rail services to and from St Pancras were cancelled on Saturday morning (December 30) due to flooding in tunnels under the Thames.

Hide Ad
Hide Ad

The incidents come at the end of a week of widespread disruption around the country due to Storm Gerrit.

Passengers are advised to check before they travel, with Southeastern saying disruption is expected until the end of the day.

The company said: "Flooding has occurred in both railway tunnels near Ebbsfleet International, meaning both tunnels are closed. This means no trains can run between London St Pancras International and Ebbsfleet International."

Hide Ad
Hide Ad

Southeastern is running shuttle services between Ramsgate and Ashford International via Canterbury West/Ashford International via Dover Priory/Faversham. Tickets can be used on alternative National Rail and Transport for London (TfL) routes.

According to Eurostar's website: "Due to an infrastructure problem on the high-speed line near London, we're having to cancel some trains on our route to/from London on Saturday December 30."

Eurostar refunds and compensation after cancellations

Eurostar offers three options to be claimed within three months of a cancelled service:

For details of compensation and refunds from Southeastern, visit the company's website.

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.