Southeastern launches Whatsapp channel for sharing travel updates
A train operating company that serves Greater London, Kent and East Sussex has launched a WhatsApp channel to provide service updates.
Southeastern claims it is the UK’s first train operator to set up broadcasting updates in this way.
The new service allows customers to sign up through their existing WhatsApp account so they can get accurate travel information directly from the Southeastern control centre in London.
They can also privately send messages to the Southeastern control team on their WhatsApp number should they require specific advice and information.
The direct messages would not be visible to other users.
Southeastern’s Head of Information Delivery, John Till said:“We are building a better, more reliable and sustainable railway and a key part of that is providing our customers with accurate, timely and easily accessible information.
“We know it can be frustrating when services are disrupted but we hope this new channel will help to explain what is happening and provide useful advice for customers to continue on their journey.
“Signing up for the new WhatsApp Channel is quick and easy. The details are available on our website, along with all the other ways you can get our updates.” Passengers have been advised they can also stay up to date via the app, website, social media channels and through announcements on trains and in stations.