Train departure and arrival boards wrong - National Rail apologises

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The issue is affecting services including Thameslink, Southern, Great Northern, Southeastern and South Western Railway.

National Rail has apologised to customers for a glitch with train timetable information systems.

Live departure boards and online journey planners have been affected, causing confusion for passengers.

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In a post on X, on Tuesday March 19, National Rail said: “There is a problem with real-time information on a number of systems. 

“This means that some trains may be showing incorrect delay information. This is being investigated and will be resolved as soon as possible.”

In response to a customer question, asking whether the issue was affecting apps or screens on train platforms, it added on Wednesday morning: "Hi there, this is currently affecting a number of systems.

"I would recommend to, where needed, to double check services with station staff if possible. Apologies for any inconvenience."

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The issue is affecting Thameslink, Southern, Great Northern and Southeastern railways.

Customers took to social media to share their frustration.

One passenger wrote on X, “Has this problem been going on since yesterday? This network is an absolute joke.”

Other customers have posted photos of train display boards sharing their confusion.

LondonWorld has contacted the Rail Delivery Group for comment.

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