Shawn Mendes London 2023: singer cancels O2 Arena gig, reason explained - how to get ticket refunds

The singer was scheduled to perform at The O2 arena next July

Fans who were hoping to see Canadian popstar Shawn Mendes at The O2 next year will be devastated as the Stitches hitmaker has cancelled all dates scheduled for his UK tour.

Due to the pandemic and further restrictions at the time of the original date, the performance was rescheduled for July 2023, but that show has also been cancelled.

The tour was named ‘Wonder: The World Tour’ after the album ‘Wonder’ was released in 2020, including the hit single ‘Monsters’ with fellow Canadian Justin Bieber, but with the tour now cancelled, can you get a refund?

Shawn Mendes has cancelled his world tour for health reasons

When was Shawn Mendes scheduled to perform in London?

Mendes, who recently endured a very public breakup with Camila Cabello, only had one show scheduled in the capital, and he was due to belt out his biggest hits at The O2 arena Saturday, 22 July 2023.

Where else was Shawn Mendes going to perform?

London was meant to be the opener for the UK leg of his tour, with Mendes set to perform in Birmingham, Manchester, Glasgow, and Sheffield.

The full list of his now cancelled UK tour dates are:

  • 22 July: London, O2 Arena
  • 25 July: Birmingham, World Resorts Arena
  • 26 July: Manchester, AO Arena
  • 28 July: Glasgow, OVO Hydro
  • 29 July: Sheffield, Utilita Arena

Why has Shawn Mendes cancelled his UK tour?

Justin Bieber at The 2021 Met Gala (Photo: Theo Wargo/Getty Images)

Taking to Instagram, Mendes said he ‘wasn’t prepared for the toll being on the road would take’.

It’s something that does affect many artists. During his Purpose world tour, Justin Bieber revealed that being on tour was just lonely.

The full statement released by Mendes on his Instagram said: “As you guys know, I had to postpone the past few weeks of shows since I wasn’t totally prepared for the toll that being back on the road would take on me.

“I started this tour excited to finally get back to playing live after a long break due to the pandemic, but the reality is I was not at all ready for how difficult touring would be after this time away.

“After speaking more with my team and working with an incredible group of health professionals, it has become more clear that I need to take the time I’ve never taken personally, to ground myself and come back stronger.

“I unfortunately have to cancel the rest of the tour dates in North America and the UK/Europe. We were hopeful that I might be able to pick up with the rest of the dates after some much needed time off, but at this time I have to put my health as my first priority.

“This doesn’t mean I won’t be making new music and I can’t wait to see you on tour in the future.

“I know you all have been waiting so long to see these shows, and it breaks my heart to tell you this but I promise I will be back soon as I’ve taken the right time to heal.

“I love you all and thank you all so much for supporting me and sticking by me on this journey.”

How do I get a refund on tickets?

Ticket holders who purchased tickets via Ticketmaster will not need to do anything as the website will automatically issue any refund to the original payment method used to purchase the tickets.

Ticketmaster urges its customers to keep their account and contact details up to date to avoid any issues in regards to communication and refunds.