London O2 Arena: How to find the seating plan for your show and accessible options

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Everything O2 guests need to know about seating, including where to find a plan for their show and accessible options.

When it comes to seeing your favourite artist or getting to watch a sports game in person, seating is everything.With a capacity of 20,000, London’s O2 Arena has many different seating options to suit event goers’ needs.

Securing the best spot can be a battle, especially if you’re trying to bag tickets before they all sell out. While you will get to see a preview of the particular show’s seating plan as you book tickets, the frantic panic may leave some wondering where in the venue they’ll actually be sitting.

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Those in need of accessible seating may also want to check out the layout of their show as they plan where it could be best for them to sit, depending on their specific requirements. The venue has several inclusive spots to suit guests’ particular needs.

Seating at the venue can change to tailor to the type of performance or event that is scheduled to take place. For example, sporting events may have a different layout of seats compared to a music concert or even a comedy set.

We explain how event goers can find a plan of the seating for their particular show and break down the venue’s accessible seating options.

How to find out the seating plan for your show at London’s O2 Arena

The multi-purpose venue hosts a variety of different shows across the year, including sports games, music concerts and live comedy. As such, the seating plan can sometimes change depending on the type of performance.

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While guests will get to see a preview of the seating plan layout when they are selecting their tickets for their show, guests are able to check back on where they are seated in the arena via Ticketmaster.

The ticketing company provides a detailed look at the seating map for every one of the venue’s upcoming shows. Event goers can simply select their particular event, and a plan of its seating will appear.

London O2 Arena’s available accessible seating 

The venue recommends those wanting accessible seating to book seats on level one. However, it also has seating available for guests with particular needs. This is outlined below:

  • Block 112, Row C or H - for guests with visual impairments.
  • W101/W105/W108/W113/W118 - for guests using a wheelchair or with other mobility needs.
  • Level 1, Row Z / Level 4, Row C - has step-free access. 

Friends or family of guests sitting in the accessible platform area, including W101/W105/W108/W113/W118 will be able to sit in Block 105/108 Row W.

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General advice on the O2 site explains that assistance animals are only allowed on the W platforms. It also adds that wheelchair’s not in use during the show can be stored at customer services which is located next to Block 118 or Block 410.

How to book accessible tickets and contact the O2 accessibility team

Accessible tickets are available on the venue’s website. After heading to the event page you wish to attend, you will need to select your preferred date before heading to the ticket page.

Once there, a list of options should appear, including general tickets and premium tickets, as well as accessible options. After clicking on accessible tickets, those available should appear in blue. Guests can then select their preferred seats depending on their needs.

If you are unsure of what seating you require and need help in deciding on what would best suit your needs, you can get in contact with the venue’s accessibility team.

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The O2’s accessibility services can be contacted by both phone and email. Guests can also complete an online form which is available at

Phone number: 020 8463 3359

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