Justin Bieber cancels Justice World tour including four shows at London’s O2 Arena - how to get a refund

Chart-topping pop star Justin Bieber has cancelled his Justice World Tour including four shows at London’s O2 Arena

Justin Bieber has cancelled the upcoming shows on his Justice World Tour, including four shows in London. The London shows were initially scheduled to take place in February but were postponed by the pop singer last year due to health issues.

Now, the shows have been scrapped entirely by the ‘Baby’ singer, leaving fans devastated. Justin Bieber fans have taken to social media to share their cancellation emails.

One of the emails posted on Twitter reads: “ We regret to inform you that the Justin Bieber shows planned to take place at the O2 Arena have been cancelled. We understand you will be disappointed and apologise for any inconvenience this may cause.

“Refunds will be issued automatically back to the account you used when making the purchase. Please note, this process can take up to 10 working days to be completed.”

One fan took to the social media platform to share their disappointment, writing: “Excuse me sir but I have waited 13 years to see you perform and now there is zero explanation or alternative as to why your London shows have been cancelled. Was it not two weeks ago you was in London for fashion week partying! All I wanted was to see you perform.”

Another fan said: “Gutted that Justin Bieber is cancelled. Wish him and his health well but would have appreciated a statement or something from him. Especially that he was at London fashion week.”

Justin Bieber has cancelled his world tour
Justin Bieber has cancelled his world tour
Justin Bieber has cancelled his world tour

Justin Bieber health condition - why did he cancel World Tour

The 29-year-old Canadian singer was diagnosed with Ramsay Hunt syndrome (RHS) last year and has been forced to postpone the world tour several times already. The rare condition had resulted in complete paralysis of the right side of his face in June, forcing Bieber to cancel performances.

RHS is caused by viral reactivation and causes facial palsy, or facial paralysis as it is known in the US.

Justin Bieber Justice World Tour - how to get a refund

The Justice Tour news Twitter account has issued refund advice to ticket holders. It asks ticket holders check in with your point of purchase for refunds for show dates. It issues the following advice:

1) No action is required to obtain a refund. It will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer, which is usually completed within 30 days.

If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster.

2) If the tickets were transferred to you, you’ll need to transfer them back to the original purchaser (i.e., the person who purchased the tickets at issue directly from Ticketmaster or Live Nation) in order for them to take advantage of whatever options the Event Organizer is providing for that event.

3) If you purchased a resale ticket from some other source (i.e., not through our Site), and that ticket was then transferred to you, you will need to reach out to your original point of purchase for any refund and/or credit options, if available.

4) If your credit card or debit card number has changed, but is for the same account used at the time of purchase (e.g., a new card has been issued for the same account), the refund will be processed to that account.

If the account you used to make your original purchase has been closed, we recommend you check with your banking institution or credit card company to make arrangements with them to receive your funds.

Skiddle has also issued advice for those who booked through the ticketing outlet. They also ask ticketholders to contact their online ticket provider to find out refund options.