Elizabeth line: TfL tests new train departure displays at Liverpool Street and Paddington stations
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Two new designs of train destinations were trialled above the platform screen doors at Liverpool Street and Paddington stations earlier this month.
One design was more text-based, allowing customers to view all stations where the train would stop at the same time.
The other was more animated, scrolling through the stopping patterns and showing options for changeover at each station and an ‘X’ for where the train would not stop
The trial included a new way of displaying Heathrow services to show all trains stop at Terminals 2 and 3 before their final designation and to advise customers, regardless of their final destination, to board the first Heathrow train and change if necessary.
There was also a trial of a clearer way of showing terminating and out-of-service trains that customers.
The trial took place between September 26 and October 3.
Howard Smith, Elizabeth line Director said: “Engaging with customers on what works best for them is important to us as we try to make journeys smoother, and we have recently trialled new ways of making customer information clearer at two Elizabeth line stations.
“We’re currently reviewing the feedback from the trial to look into changes we can make to improve the customer experience.”
The Elizabeth line recently recorded its busiest day since it first opened in May 2022.
A report on the service before the TfL Board showed that 738,000 journeys were recorded on September 28 2023, the highest the new line has ever seen.
The line, which connects Abbey Wood and Shenfield in the east to Reading and Heathrow in the west, celebrated its first anniversary in May 2023 with the introduction of its full peak timetable.
Since opening in May 2022, the Elizabeth line has carried more than 230 million passengers, with around 4.2 million passenger journeys now taking place each week.
On average, ridership on the line is over 600,000 journeys made each day, with around 700,000 daily journeys now being seen in the Tuesday to Thursday period.