Thames Water: Furious Putney residents without water for a week after repairs

Putney residents say they are “being made miserable” after being left without a consistent water supply for almost a week.

People living in Putney, in west London, have had their water supply cut off since Thursday, November 3, while Thames Water carried out repairs to a broken main in Roehampton.

And now furious Wandsworth residents have blasted the issues as “outrageous” and “making people’s lives miserable” - while warning of fears for more vulnerable neighbours.

Thames Water said a water main in Roehampton had needed urgent repairs and engineers were checking for additional issues, which was causing “low water pressure” for customers.

One East Putney resident told LondonWorld: “We’ve had no water since Thursday - it’s awful.”

They added: “[Thames Water] are having to ferry in big tankers to keep the local water supply up but it keeps running out in the mornings and dies at random points during the day.”

“God knows how much water is going to waste, but it’s crazy - it has been five days.”

While one Twitter user said: “Parts of Putney have had NO WATER [sic] since Wednesday evening.

“Thames Water have supposedly been doing their best but still this is outrageous and making people’s lives miserable.

“Worst, no effort from them to inform the residents impacted.”

Another added: “We’ve had low water pressure and very little hot water since Wednesday!

“So many residents in SW15 are having water issues with no communication from you as to when this will be resolved. My patience is wearing very thin.

“There has been zero communication to residents impacted with regards to alternative supply or timeline for a fix.”

And another person said: “I’m scared of what’s happening to the more vulnerable residents.

“Seven days without sanitation in the UK in 2022?!!!”

Putney Labour MP Fleur Anderson said her office was “looking into” the issues and asked anyone affected to email [email protected] with any additional information.

A Thames Water spokesperson said: “Whilst repairing a leak in Roehampton Vale near the Asda superstore, engineers uncovered a damaged water main which required urgent repair.”

“We conducted a trial repair to the damaged water pipe last week, to ensure we minimise the impact to customers’ water supply. The trial was a success and on Thursday, November 3, we began to repair the pipe with the work successfully completed by Monday, November 7..

“Following the repair, engineers are digging an additional hole at the opposite end of the bridge, to check for any further issues, where they will make repairs if required.”

They added: “Customers may experience low water pressure during this time.

“To limit the impact, we will be drawing water into pipes from nearby areas, as well as using several tankers to keep taps flowing for customers and increase water pressure locally.

“And to look after our customers who have told us they have special requirements, such as being medically reliant on water, as a precaution we have delivered bottled water to them.”

Have you been affected by the lack of water supply? Email [email protected]