Compensation for delayed or cancelled flights from Gatwick Airport - Tui, easyJet and BA policies explained

As the country picks itself up from post-Coronavirus lockdowns and more, getting abroad on holiday has brought some normality back to life.

A surge in passengers, which was notable over the recent half-term breaks and the Queen’s Platinum Jubilee celebrations, has seen airports struggling to cope with the demand for holidays.

However, widespread issues have occurred at major airports up and down the country, with staff shortages seemingly the biggest issue, due to airports and airlines axing staff during the pandemic to help ease the loss of money.

The recent boost in passengers at airports is also in part to do with the heavy reduction of travel restrictions.

Some experts predict that traffic at airports in the UK this summer could see pre-covid levels, which could cause some disruption.

If your flight is cancelled, you may be entitled to compensation.

Here are the policies of some of the major airlines that operate from Gatwick Airport.

Tui

Tui operates from over 50 airports, with one of them being Gatwick Airport.

They fly to some of the most sought after destinations such as Portugal, Tunisia, Turkey, Greece and more.

For flights that are delayed or cancelled for over three hours, Tui instructs passengers to talk to staff at the airport to see what your rights are in terms of compensation.

In addition, Tui says on their website that: ‘If we’ve cancelled your booking - for example due to a hotel closing or a flight cancellation - you won’t need to pay any fees’.

If Tui cancels your booking, you’re entitled to your money back within 14 days.

British Airways

British Airways flights to and from London Gatwick operate through the South Terminal.

British Airways offer simple solutions if your flight is cancelled, and they say you’re eligible for a refund.

To see the best options available to you if your flight is cancelled, they recommend viewing the ‘Manage My Booking’ section.

Alternatively, the website says: ‘If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund’

easyJet

Alongside British Airways, easyJet is one of the biggest airlines that operates from London Gatwick.

They offer flights to destinations such as Spain, Germany and other desirable destinations in Europe.

On the policy of the airline, the easyJet website says: “We may need to change our scheduled flight times or cancel, divert or delay certain flights for safety, operational or other reasons.

“If this happens, we’ll get in touch with you as soon as we can using the contact details you provided. If you booked through a third party (e.g. a travel agent), they may be responsible for contacting you.

“If we cancel your flight you can transfer to another available easyJet flight to the same (or a nearby) destination for free, or if you prefer you can get a full refund.

“Depending on the circumstances of any cancellation or delay, you may also be entitled to necessary overnight accommodation and/or compensation under Regulation (EC) No 261/2004.”