Whatsapp integration to FDM hybrid mail solution to support changing customer communication preferences
FDM Document Solutions, one of the UK’s leading print, mail and document management specialists, is in the process of updating the road map for its popular hybrid mail solution, Hi-mail, announcing additional functionality for customers including a new WhatsApp integration.
Following analysis of customer feedback to determine preferred channels of communication, a new WhatsApp integration is being developed to complement existing email and SMS delivery options. As well as providing a more user-friendly interface and bulk delivery options, the system will give additional assurance to the customer that all data is end-to-end encrypted.
Supporting the company’s investment into inbound document processing, the latest Hi-mail 2.0 system will also become an inbound document portal allowing customers to use the Hi-mail solution as a complete digital mailroom solution.
Becoming a central inbound scanning centre, AI is also being reviewed to help categorise documents and automatically translate both inbound and outbound letters as well as providing a new and improved reporting system and usage dashboard.
FDM Document Solutions’ Digital Services Manager, Chris Adams, comments: “The updates to Hi-mail 2.0 will make it one of the most advanced hybrid mail systems in the UK. Not only does it improve efficiencies for businesses that process large volumes of customer communications, but as it automates much of the process, it also removes the costs associated with what remains an expensive and timely process.
“The feedback we have had about the proposed changes has been extremely positive. Through our ongoing investment into the system, we know that Hi-mail 2.0 will provide us with a real competitive advantage in a market that is largely commoditised.”
Ideal for businesses that deliver repetitive communications or process transactional documents, the Hi-mail 2.0 system integrates seamlessly into the current tech stack of an organisation. Used by Council’s throughout the UK, it is also suited to insurance brokers, financial services and housing associations.
With more than 30 years’ experience, through innovative thinking and new technologies, FDM Document Solutions manages the way that large-scale multi-channel communications are delivered, reducing printing, mailing and postage costs.