McDonald's Downham welcomes back customers after 'convenience of the future' restaurant redesign

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McDonald’s Garden Gate in Downham has reopened after a restaurant redesign, which promises to deliver a better customer experience for all.

Owned and operated by local Franchisee, Bill Perera, the Downham restaurant is one of the first in the region to undergo a ‘Convenience of the Future’ redesign.

With consumers increasingly looking for greater speed, efficiency and choice when ordering their food, McDonald’s ambitious ‘Convenience of the Future restaurant revamp programme will combine a new restaurant layout with the latest technology to create a more seamless and enjoyable experience for customers.

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Improvements have been made for restaurant crew with a redesign of the crew rooms which will create a more relaxing and comfortable space for them to take a well-deserved break.

McDonald's Bromley crew outside the Bromley restaurant.McDonald's Bromley crew outside the Bromley restaurant.
McDonald's Bromley crew outside the Bromley restaurant.

Bill Perera who owns and operates nine McDonald’s restaurants in the Bromley and Bexley area, said:“I’m excited to reinvest in our Garden Gate restaurant - especially as McDonald’s celebrates its 50th anniversary in the UK this year! The dining area is more contemporary, and we now have separate facilities for our dine-in customers and our couriers, leading to a better experience for everyone.

"The changes will not only benefit our customers but also our staff, as they will help make their jobs a little easier. I’m proud that the reinvestment has created 30 new job roles for our local community.”

While the traditional walk-in and Drive-Thru remain core to how customers order, the redesign of McDonald’s kitchens and dining areas as part of Convenience of the Future will better integrate digital sales channels, the McDonald’s App and make smarter use of internal space to enhance the dine in experience.

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With dedicated areas for the different ways to order, along with the removal of the front counters, the revamp will offer a more efficient way to order and will leave customers with more space to enjoy their meal.

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